Privacy Policy

1. Introduction

Welcome to Nexabroad, a global education discovery and digital resource platform. We help students and parents discover educational opportunities, understand international education pathways, find useful digital tools, and compare education resources and service providers.

This Privacy Policy explains how Nexabroad (MSME Registered) collects, uses, stores, protects, and shares personal information when you use our website at https://nexabroad.com/ and any related services.

We are committed to handling your personal data transparently and in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and its associated rules in India.

2. Information We Collect

We only collect information that is necessary to provide our services, improve our platform, and communicate with you.

A. Information You Voluntarily Provide

When you use our enquiry form, contact us, or interact with our platform, we may collect:

• Name
• Email address
• Telephone or WhatsApp number (if provided)
• Enquiry details, messages, and communications
• Information submitted through forms (e.g., areas of interest, planning stages)

Note: We do not collect sensitive documents, academic records, passport information, or financial information through our general discovery forms.

B. Technical and Usage Information

When you visit our website, our servers and third-party tools may automatically record certain technical information:

• IP address
• Browser type and version
• Device information and operating system
• Pages visited and time spent
• Referring website or source
• Access time and date

C. Referral and Affiliate Information

When you click on links to external providers or resources (including affiliate links), we may collect:

• The resource or provider clicked
• The referring page and pathway
• Campaign identifiers
• Click timestamps

3. How We Use Information

We use the information we collect for the following verified purposes:

• Responding to your enquiries and providing requested information
• Improving website usability and user experience
• Understanding visitor interests and measuring content performance
• Maintaining website security and preventing spam/misuse
• Analysing referral activity and managing affiliate relationships
• Meeting applicable legal obligations

4. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience and analyse website traffic.

• Functional Cookies: We use a cookie (e.g., nexabroad_theme) to remember your dark/light mode preference.
• Analytics Cookies: We may use third-party analytics tools (e.g., Google Analytics) to understand how visitors interact with our website.
• Affiliate Tracking Cookies: When you click on an affiliate link, the third-party provider may set a cookie to track the referral.

You can manage or disable cookies through your browser settings. Disabling some cookies may affect website functionality.

5. Third-Party Websites and Services

Our platform contains links to external websites, including universities, educational platforms, AI tools, accommodation providers, and specialist services.

When you leave Nexabroad and visit a third-party website, that provider's own privacy policy and terms of service apply. We do not control the independent privacy practices of external websites. We encourage you to review their policies before providing personal information.

6. Affiliate Links and Referral Tracking

Nexabroad participates in affiliate and referral programmes. This means that some links on our website contain affiliate identifiers.

When you click an affiliate link and make a qualifying purchase or transaction on a partner's website, we may receive a commission at no additional cost to you. The third-party provider may use cookies or similar technology to record the referral. We do not receive your transaction-level customer information or payment details unless explicitly stated by the partner's terms.

7. Sharing of Information

We do not sell your personal information. We may share information with trusted third parties to operate our business:

• Service Providers: Hosting providers, email delivery services, analytics providers, and security/anti-spam services.
• Affiliate Partners: For tracking and reporting purposes (anonymous or pseudonymous).
• Legal Compliance: If required by law, regulation, or valid legal process.

8. Data Storage and Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

Enquiry information is stored securely and retained for up to 3 years to allow us to follow up effectively and maintain business records. After this period, data is securely deleted or anonymised.

9. Data Security

We implement reasonable technical and organisational safeguards to protect your personal information. These include:

• HTTPS encryption for data in transit
• Restricted administrative access and secure authentication
• Server and database access controls
• Regular software updates and security monitoring

While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

10. Children's Privacy

Our platform is designed for students and parents, which may include individuals under 18 years of age.

We do not knowingly collect personal data from children under 18 without verifiable parental consent, in accordance with the DPDP Act. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately so we can delete it.

11. User Rights and Privacy Requests

Depending on your jurisdiction (including under the DPDP Act), you may have the following rights regarding your personal data:

• Right to Access: Request a summary of the personal data we process about you.
• Right to Correction: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data, subject to legal exceptions.
• Right to Withdraw Consent: Withdraw consent for data processing at any time.
• Right to Grievance Redressal: Lodge a complaint with our grievance officer.

To exercise these rights, please contact us at info@nexabroad.com.

12. Contact and Grievance Redressal

Nexabroad operates as an online-based platform serving users across relevant geographical markets. If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Entity: Nexabroad (MSME Registered)
Email: info@nexabroad.com
Phone: +917601817451

13. International Data Transfers

Our website is hosted on servers that may be located outside your country of residence (e.g., via our hosting provider, Hostinger). By using our website, you acknowledge that your information may be transferred to, stored, and processed in countries other than your own. We take steps to ensure appropriate safeguards are in place for such transfers.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date.